Terms and Conditions
General Terms and Conditions of Dentamed Trading Services EOOD
These General Terms and Conditions govern the relationship between Dentamed Trading Services EOOD and the users of the websites and services offered on the domain https://en.dentamedtrading.de/ (hereinafter referred to as "Users").
Dentamed Trading Services EOOD is a company registered under Bulgarian commercial law, listed in the Commercial Register with EIK 148093862, and based in Varna, Vilna Zona, 27-ma St. No. 1. Email address: [email protected], phone: +4915162628768.
Please read these General Terms and Conditions in full before using the information and trading services offered on the website https://en.dentamedtrading.de/. By using the website, every User automatically agrees to the following terms.
This text contains information about the business activities of Dentamed Trading Services EOOD as well as the general conditions for using the services offered by Dentamed Trading Services EOOD and regulates the relationship between us and each of our registered Users.
Acceptance of the General Terms and Conditions is a necessary and obligatory condition for the registration of each User and for the conclusion of contracts between the User and Dentamed Trading Services EOOD. By clicking on the virtual button labeled "Registration" or similar text, you declare that you have read and agree to abide by the General Terms and Conditions.
Services Provided
Article 1: The services provided by Dentamed Trading Services EOOD include information society services within the meaning of the Electronic Commerce Act, and the WEBSITE OPERATES WITH DENTISTS, STUDENTS, DENTAL TECHNICIANS, AND PERSONS ASSOCIATED WITH THE MEDICAL PROFESSION.
Article 2 (1): Dentamed Trading Services EOOD is an online store accessible via the website https://en.dentamedtrading.de/, through which Users can conclude purchase contracts for the goods offered by Dentamed Trading Services EOOD. The catalog section of https://en.dentamedtrading.de/ is visible to all, but sales are primarily directed towards dentists.
(2): Dentamed Trading Services EOOD publishes the following information on https://en.dentamedtrading.de/:
– A description of the main features and images of each product according to the manufacturer's information;
– The sale price including VAT, as well as
– An overview of the costs for postal, courier, or transport services not included in the product price and associated with its delivery;
– Information about the payment, delivery, and contract execution modalities;
– The right of the User and the conditions and procedures for exercising that right to withdraw from the contract, as well as the conditions under which the goods can be returned, except in cases covered by the Consumer Protection Act;
– The period during which the offer and the price remain valid;
– The minimum term of the contract in the case of contracts for continuous or regular delivery of goods or services;
– Any additional information that the provider must provide to the User according to Bulgarian law before the purchase of the goods.
Identification and Registration
Article 3 (1): To place valid orders for the goods offered on https://en.dentamedtrading.de/, the User must fill out the electronic registration form provided on the website https://en.dentamedtrading.de/.
(2): Dentamed Trading Services EOOD identifies the Users of the website by storing log files on the server of https://en.dentamedtrading.de/ and the User’s IP address.
(3): Dentamed Trading Services EOOD has the right to collect and use information about Users after their registration. Information that identifies a person includes name, first name, date of birth, gender, address, telephone number, and any other information voluntarily provided by the person upon registration. The information also includes all additional data that the User enters, uses, or provides when using the services offered by Dentamed Trading Services EOOD.
Article 4 (1): Dentamed Trading Services EOOD undertakes to take due care to protect the information disclosed about the User during registration, insofar as this is possible within the framework of these General Terms and Conditions, taking into account cases of force majeure, accidental events, or malicious actions by third parties.
(2): In the registration form filled out by the User during registration, Dentamed Trading Services EOOD indicates whether the provision of the data is mandatory or voluntary, as well as the consequences of refusing to provide them. By agreeing to these General Terms and Conditions, the User agrees to the processing of their data in the specified manner.
(3): The restrictions under paragraph 1 do not apply if Dentamed Trading Services EOOD is obligated to provide the personal data of the User to the competent state authorities in accordance with the applicable legal provisions.
Article 5 (1): Dentamed Trading Services EOOD collects and processes the personal data of Users in strict compliance with its privacy policy.
(2): The User has the right to access and correct their personal data provided during registration.
Article 6 (1): The User can register by completing the corresponding electronic registration form on the website of Dentamed Trading Services EOOD, agreeing to the General Terms and Conditions, and declaring that they have the legal capacity to do so.
(2): By clicking on the virtual "Registration" button, which has the same legal significance as a written confirmation of the General Terms and Conditions, the User makes an electronic statement in the sense of the Electronic Document and Electronic Signature Act, in which they declare that they have read, accept, and commit to complying with the General Terms and Conditions.
Ordering
Article 9 (1): Users use the interface of Dentamed Trading Services EOOD’s website to conclude purchase contracts for the goods offered by Dentamed Trading Services EOOD in the online shop.
(2): The purchase contract for a product is considered concluded when the order is confirmed by Dentamed Trading Services EOOD.
(3): In case of unavailability of a product, Dentamed Trading Services EOOD reserves the right to reject the order.
Article 10 (1): To place an order, the User must register or identify themselves in accordance with the rules and conditions described in these General Terms and Conditions and log into the system with their username and password.
(2): After selecting one or more items offered on Dentamed Trading Services EOOD’s website, the User must add them to their shopping list ("shopping cart").
(3): Before confirming the order through the online shop's user interface, the User must provide delivery details, select a payment method, and choose a time for payment.
(4): After placing an order, the User receives a confirmation email indicating that the order has been received.
Prices
Article 11 (1): The prices of the products offered in the online shop are those specified on the website of Dentamed Trading Services EOOD at the time of placing the order, unless there is an obvious error.
(2): The prices of the products are in the currency specified on the website of Dentamed Trading Services EOOD and include VAT if applicable. The products are invoiced exclusively in the currency specified on the website of Dentamed Trading Services EOOD.
(3): Invoices are issued only in the name of the person who placed the order.
Article 12: Dentamed Trading Services EOOD reserves the right to change the prices of the products offered in the online shop at any time and without prior notice. Such changes do not affect orders already placed.
Article 13 (1): Dentamed Trading Services EOOD may offer discounts for the products in the online shop in accordance with Bulgarian law and the rules set by Dentamed Trading Services EOOD. The rules for such discounts are available where the discount is displayed. Discounts may be offered in various forms (e.g., promotions, loyalty discounts, individual discounts, randomly or by participating in a contest or customer survey).
(2): Different types of discounts cannot be combined when ordering and purchasing the same product.
Payment
Article 14: If the User returns a product and is entitled to a refund, the refunded amount will be reduced by the value of the discount applied to the product, and only the actual amount paid will be refunded.
Article 15 (1): The User can pay for the ordered goods using one of the payment methods available on the website. Payment options on https://en.dentamedtrading.de/ include bank transfer and credit or debit card.
Article 16 (1): If the User chooses to pay by debit or credit card through a virtual terminal provided by a third-party payment service, the User is bound by the terms and conditions, and/or fees of this third-party provider.
(2): Dentamed Trading Services EOOD does not collect or store data regarding bank cards used for payments on the website.
Article 17: Dentamed Trading Services EOOD is not liable if a payment method involving a third-party payment service provider is unavailable or not functioning for reasons beyond the control of Dentamed Trading Services EOOD.
Delivery
Article 18 (1): The delivery of the ordered goods is carried out by Dentamed Trading Services EOOD or by courier to the address specified by the User. The cost of delivery is borne by the User unless otherwise explicitly stated on https://en.dentamedtrading.de/.
(2): Before dispatching the ordered goods, Dentamed Trading Services EOOD has the right to contact the User at the phone number they provided to clarify details regarding the order and/or delivery.
(3): Dentamed Trading Services EOOD is not responsible for failure to fulfill an order if the User has provided incorrect, incomplete, or inaccurate personal data, including an incomplete, inaccurate, or fictitious name, address, or phone number.
(4): In cases where prepayment has been agreed upon, the order will be shipped 3-5 days after the payment has been received. If the User wishes to receive their order by a specific date, they must request confirmation that this is possible.
Article 19: Delivery is generally made within the time specified in the respective delivery option in the order module. In exceptional circumstances, Dentamed Trading Services EOOD reserves the right to extend the delivery period and notify the User in due time.
Article 20 (1): The ordered goods are delivered against a signature, with larger packages (at the courier's discretion) delivered to the entrance of the building.
(2): The User is obliged to inspect the goods at the time of delivery and immediately report any discrepancies, defects, or damages. If the User fails to do so or does not do so promptly, the delivery is considered unconditionally accepted.
Article 21 (1): If it is impossible or difficult to deliver the shipment personally to the recipient, packages are handed over as follows:
a) for a business address – to a person working at that address, specifying the name of the person receiving the package;
b) for a private address – to a household member, specifying the name of the person receiving the package.
(2): If the delivery of the shipment cannot be completed due to reasons beyond the control of Dentamed Trading Services EOOD or the courier, the courier will call the phone number provided by the User to clarify which courier office the User can pick up the delivery from.
Article 22 (1): For international deliveries, the rules for the delivery and receipt of packages of the respective national postal service, as well as the corresponding national laws of the country where the recipient of the goods is located, apply.
(2): All import fees for the goods are borne by the User. The User cannot request a refund of the price if they do not pay the import fees or do not accept the shipment.
Article 23: Dentamed Trading Services EOOD reserves the right to change the available delivery and payment methods and/or their conditions at any time by posting the available delivery and payment methods on the website without further notice.
Contract Withdrawal and Exchange
Article 24 (1): The consumer has the right to withdraw from the purchase contract without giving any reason and without paying any compensation or penalty within 14 days from the date of receipt of the goods by the consumer or a third party. This right of withdrawal only applies to consumers as defined in Section 13 of the German Civil Code. Businesses, merchants, or self-employed individuals are not granted a right of withdrawal.
(2): To exercise their right under this clause, the consumer must clearly inform Dentamed Trading Services EOOD of their decision to withdraw from the contract and identify the goods they wish to return by providing all order and delivery details, including but not limited to: the content and value of the order, the details of the person who placed the order, the details of the person who received the delivery, and the delivery date.
(3): Dentamed Trading Services EOOD provides a form for exercising the right of withdrawal on its website.
(4): To exercise the right of withdrawal, Dentamed Trading Services EOOD provides the consumer with the opportunity to fill out and submit the standard withdrawal form electronically via the website or to submit another clear statement. In such cases, Dentamed Trading Services EOOD will promptly confirm receipt of the withdrawal.
(5): The consumer is required to return the goods at their own expense, along with the receipt and invoice, if available, and hand them over to Dentamed Trading Services EOOD or a person designated by it within 14 days from the date on which the consumer exercised their right of withdrawal.
(6): Dentamed Trading Services EOOD has the right to withhold the refund until the goods have been returned or until proof of their return has been provided, whichever is earlier.
(7): If the consumer does not fulfill their obligation under paragraph 5 without informing Dentamed Trading Services EOOD about the delay or providing a valid reason, the withdrawal declaration will be considered withdrawn.
Exceptions to the Right of Withdrawal
Article 25 (1): The User has no right of withdrawal if the subject of the contract includes:
– Products that are custom-made or clearly personalized;
– Products that may deteriorate or expire quickly;
– Products that cannot be returned for health or hygiene reasons and whose seals have been opened after delivery;
– Sealed audio and video recordings or sealed computer software, where the seal has been opened after delivery.
(2): If upon return, it is found that the factory seal of the goods has been opened (in the case of products that cannot be returned for health or hygiene reasons or in the case of sealed audio and video recordings or sealed computer software) or if the received goods have been used, washed, or otherwise altered, Dentamed Trading Services EOOD is not obligated to refund the price paid to the User.
Article 26: Dentamed Trading Services EOOD will refund the User the price paid for the returned goods. If payment was made by debit or credit card, the amounts will be refunded to the card used for the purchase.
Complaints
Article 27 (1): The User has the right to make a complaint in case of any discrepancies between the goods and the contract or order when discrepancies from the purchase agreement are discovered after delivery.
(2): The User has the right to make a complaint regardless of whether the manufacturer or merchant has provided a commercial warranty for the goods or services.
(3): If the complaint is resolved by exchanging the product for another one that meets the agreed-upon terms, the original warranty terms for the User remain valid.
(4): When filing a complaint, the User may request a refund of the amount paid, an exchange for another product that meets the agreed-upon terms, or a price reduction.
(5): Complaints can be made orally via the phone number provided by Dentamed Trading Services EOOD or in writing by email, post, or to the company's address. Dentamed Trading Services EOOD provides a complaint form on its website.
(6): When making a complaint, the User must specify the subject of the complaint, the preferred form of resolution, the amount claimed, as well as the address, phone number, and email address for contact.
(7): The User must attach the following documents to support the complaint:
– A receipt or invoice;
– Protocols, reports, or other documents that substantiate the discrepancy of the goods or services with the agreement;
– Other documents that substantiate the claim and prove the amount of damages.
(8): A complaint about consumer goods can be made up to two years from the delivery of the goods but not after the expiration date.
(9): The time required to reach an agreement between the seller and the User to resolve the dispute suspends the complaint period.
(10): If Dentamed Trading Services EOOD has provided a commercial warranty for the goods and the warranty period is longer than the complaint periods specified in paragraph 1, the complaint can be made until the commercial warranty expires.
(11): Filing a complaint does not prevent the User from pursuing other claims.
(12): Dentamed Trading Services EOOD maintains a register of filed complaints. The User will receive a document sent to the email address they provided, indicating the complaint number from the register and the type of goods.
(13): If Dentamed Trading Services EOOD resolves the complaint, it will issue a certificate prepared in two copies, with one copy being given to the User.
Unilateral Termination
Article 29: Dentamed Trading Services EOOD has the right to unilaterally terminate the contract at its discretion and without prior notice if it is determined that the services provided are being used in violation of these General Terms and Conditions, Bulgarian law, or generally accepted moral standards.
Intellectual Property
Article 30 (1): The copyrights to all materials and resources published on the website of Dentamed Trading Services EOOD (including available databases) are subject to copyright law and related rights and belong to Dentamed Trading Services EOOD or the person indicated as the copyright holder who has transferred the usage rights to Dentamed Trading Services EOOD. These materials may not be used in any way that violates applicable law.
(2): The User's right of access does not include the right to use, copy, or reproduce information subject to copyright, except for minor amounts of information intended for personal use, provided that the legal interests of the copyright holders or other intellectual property rights holders are not unduly harmed and the copying or reproduction is for non-commercial purposes.
(3): In case of copying or reproducing information beyond the scope of what is permitted by the previous paragraph, as well as any other violation of copyright on the resources of Dentamed Trading Services EOOD, Dentamed Trading Services EOOD has the right to claim compensation for the direct and indirect damages incurred.
(4): The User agrees to comply with Bulgarian laws, these General Terms and Conditions, and the rules of morality and good conduct when using the access granted to the services provided by Dentamed Trading Services EOOD. The User must not impersonate another person or otherwise mislead others about their identity or affiliation with a particular group of individuals.
(5): Unless explicitly agreed otherwise, the User is not permitted to reproduce, modify, delete, publish, distribute, or otherwise publicly disclose the information resources published on the website of Dentamed Trading Services EOOD.
Article 31 (1): Dentamed Trading Services EOOD undertakes to ensure with due diligence that the User has normal access to the provided services.
(2): Dentamed Trading Services EOOD has the right to deactivate or delete the User's username and password for accessing their user profile if the User violates the intellectual property rights of Dentamed Trading Services EOOD on elements contained on the website that are subject to intellectual property rights.
(3): Dentamed Trading Services EOOD reserves the right to terminate access to the provided services after giving prior notice in the User's profile. Dentamed Trading Services EOOD has the right, but not the obligation, to delete information resources and materials from its website at its discretion.
Termination of Service Use
Article 32 (1): The User has the right to terminate the use of the services provided by Dentamed Trading Services EOOD at any time at their discretion.
(2): Upon written request, Dentamed Trading Services EOOD will deactivate the User's profile and delete the password for accessing it.
(3): Unless otherwise provided in these General Terms and Conditions, the user profile will be deleted if Dentamed Trading Services EOOD ceases its activities or discontinues its website.
Regulatory Authorities
Article 34: The authorities regulating the activities of Dentamed Trading Services EOOD are the Consumer Protection Commission (KZP) and the Commission for Personal Data Protection (KZLD) with the following contact details:
For the KZP:
Website: https://kzp.bg/kontakti
Phone: 0700 111 22
Email: [email protected]
Address: Sofia, Slaveikov Sq. No. 4A, 3rd, 4th, and 6th floors
For the KZLD:
Website: https://www.cpdp.bg/
Phone: 02/91-53-518
Email: [email protected]
Address: Sofia 1592, Prof. Tsvetan Lazarov Blvd. No. 2
Severability Clause
Article 35: The parties declare that the invalidity of any clause in these General Terms and Conditions will not invalidate the entire contract or other parts thereof. The invalid clause will be replaced by mandatory provisions of the law or established practice.
Applicable Law / Place of Performance / Jurisdiction
Article 37: For all matters not regulated in these General Terms and Conditions, the provisions of the applicable law of the Republic of Bulgaria apply. The place of performance is the registered office of Dentamed Trading Services EOOD. To the extent that a court jurisdiction can be legally agreed upon, the parties agree to the exclusive jurisdiction of the courts at the registered office of Dentamed Trading Services EOOD in Varna, Bulgaria. Dentamed Trading Services EOOD is also entitled to sue at the User's place of jurisdiction.