Return Form

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Return Form 

  

Shipping Address: DENTAMED TRADING SERVICES EOOD, 148093862, Headquarters and Business Address: Vilna Zona District, Street 27, No. 1, Varna, Bulgaria, Phone: +49 151 626 28 768, Email: [email protected] 

  

Customer Information: 

Name / Company: ___________________________________________ 

Order Number: ________________________________________________ 

Date of Receipt of Goods: ___________________________________ 

Product / Product Code: ______________________________________ 

Quantity: ___________________________________________________ 

Price: ______________________________________________________ 

  

Reason for Return (please check): 

[ ] The product no longer meets my expectations 

[ ] The product does not match the picture/description 

[ ] The product is damaged/defective 

[ ] The wrong product was delivered 

[ ] The quality does not meet my expectations 

[ ] I would like to exchange the product 

  

Refund Method (please check): 

[ ] If the payment was made by debit or credit card, the amount will be refunded to the card used for the purchase. 

[ ] If the payment was made by cash on delivery or bank transfer, the amount will be refunded to a bank account. 

  

IBAN: _______________________________________________________ 

BIC: ________________________________________________________ 

  

Conditions for Return / Complaints: 
 
1. The return period is 14 days from the date of receipt of the goods. The return must include this form along with proof of purchase (receipt, invoice, original warranty card). The products must be returned in perfect condition, including all accessories and original packaging, without any damage, contamination, scratches, or missing parts. 

 2. The goods can be returned via courier to the address mentioned above or handed over to an authorized person. Cash on delivery returns will not be accepted. The refund will be processed within 14 working days after the goods are received and inspected. Goods that are returned after the deadline, without proof of purchase, or not in perfect condition, will be sent back to the customer at their own expense. 

 3. If a product was mistakenly selected, the customer can contact DENTAMED TRADING SERVICES EOOD to find an individual solution.  

4. The return costs are the responsibility of the customer, unless a representative of DENTAMED TRADING SERVICES EOOD agrees to cover the shipping costs (e.g., in the case of a wrong or defective product). 

 5. If the replacement product has a higher value, the customer must pay the difference. DENTAMED TRADING SERVICES EOOD reserves the right to refuse a return and instead offer a refund. 

 6. Products that require exchange must first be returned to the specified address before the exchange can be processed. 

  

Customer Declaration: 

I hereby confirm that I have read and agree to the general return and complaint conditions. 

  

Date: ______________________ Signature: _______________________